Customer Service Associate
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Position Type: |
Full-Time Employee |
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Location: |
New York, NY |
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Experience: |
Up to 1 year a plus but not necessary |
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Technical Skills: |
Basic computer skills & knowledge of the internet required |
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Tax Term: |
FULLTIME |
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Pay Rate: |
Salary + Bonus - Commiserate with Experience |
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Length: |
Long-Term Available |
Summary of Duties:
- Handling of customer service calls and emails.
- Investigation & resolution of customer issues.
- General analysis of customer service trends.
- Responsible for monitoring the functionality of customser service systems.
- Maintains quality and productivity, while remaining friendly and informative.
- Actively seeks solutions and identifies trends to appropriate personnel including
possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer email response times.
- Understands and correctly uses Customer Service Tools.
- Utilizes a wide variety of software tools to navigate customer accounts, research
and review policies and communicate effective solutions.
Qualifications:
- College degree.
- Strong oral communication skills.
- Ability to draft clear & grammatically correct customer communications.
- Above average Internet research abilities.
- Highly proficient with Microsoft Word and Excel.
Plus Skills:
- Experience working in a high-volume processing environment.
- Experience with phone and/or online customer service.
For your hard work, you will be rewarded with an offer that will include a solid
base salary, potential bonus, ESOP Participation, a great and fun working environment,
and other cool perks!
Interviews are occurring shorly, so apply now if you are interested.
No sponsorship, recruiters, or relocation. Local candidates preferred.
Must be authorized to work in the United States on a full-time basis for any employer.
