Our Money-Back Guarantee
Our customers’ complete satisfaction is always the top priority at Magazine-Agent.com.
That is why we have safeguarded your online subscription purchases with a risk-free,
money-back guarantee.
When you place a magazine subscription order with Magazine-Agent.com, you will automatically
enjoy a 90-day, risk-free trial period. What does this mean? If you find that you
are not 100% satisfied with our company’s service or product within the first three
months of having placed and paid for your order, please let us know and we guarantee
a full and prompt refund credited back to the account that was used for original
payment.
Frequently Asked Questions
Filing a Cancel and Refund Request
If you made a purchase on Magazine-Agent.com and would like to take advantage of
our 90-day, money-back guarantee by filing a request for a cancel and refund, you
can do so by accessing your account manager
online and following the prompted links within the “Contact Customer Service” button
under the appropriate title. For further assistance in taking this action, please
call our toll free customer service number.
What if the first issue does not arrive within 90-days of purchase?
Weekly or more frequently published magazines should arrive within 4-6 weeks of
placing an order. The first issue of a magazine published between 10 and 12 times
a year should arrive within 6 to 8 weeks, and sometimes up to 10 weeks depending
on the particular title. Less frequently published magazines, such as quarterly
or bimonthly titles, can take up to 11 weeks for delivery. Please note that these
are standard industry lead times, and every effort will be made to expedite your
order. With this said, our 90-day money-back guarantee can be extended for quarterly
and bimonthly publications due to the additional lead time for a title’s first issue
delivery.
Issuing Refunds
Our company only accepts debit or credit card as form of payment at the time of
order. In the same regard, we are only able to issue a refund credited back to the
exact account that was originally charged. In the case that the debit or credit
card that was used for purchase with Magazine-Agent.com is no longer active, it
is the financial institution’s responsibility with which the account is associated
to transfer the issued credit appropriately.
Again, our company cannot issue a refund to an account that differs from the one
used for payment at the time of purchase, nor are we able to send a refund in the
form of check or money order.
Cancels and Refunds After 90-Day, Money-Back Guarantee
If you find that you no longer wish to receive a magazine after the first three
months of service have already passed, we will gladly cancel the order and provide
a pro-rated refund for any issues that have been left unserved.
How do I contact Magazine-Agent.com’s customer service?
You can contact our company’s customer service department 24 hours a day, 7 days
a week online by signing in to your account manager and issuing a customer service
request. You may also call our toll free customer service number during normal business
hours at 888-590-0030. If you would like to contact us by mail, please address the
envelope to the following:
Magazine-Agent Customer Service
110 East 42nd Street
Suite 1311
New York, NY 10017
|
